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Monday, May 13 2013

5 Tips for Interviewing and Hiring (the Millenial Generation) of SLPs


Abstract

School administrators are correct to rush to secure qualified, newly graduated speech pathologists when needed within a school setting. However, beyond reviewing a resume, school administrators should prepare for cultural and skill set differences younger professionals are likely to bring to the workplace.

Summary

The Millennial Generation references individuals born between the 1980s and the early 2000s. The 2010 Pew Research Social & Demographic report notes this generation will likely be the most educated generation in US history. Nearly 40% of this generation have or will attend some college. Author Elwood Carlson highlights that “Millennials” make up 30 percent of the US population.

And in this decade, many are sitting across the desk from school administrators looking to begin their careers. Their questions and attitudes may surprise even the most experienced interviewer. This white paper will outline 5 tips to consider when interviewing and hiring a candidate within this generation.

An Overview of the Millennials

  • Three-quarters have created a profile on a social networking site
  • Most Millennials have placed privacy boundaries on their social media profiles
  • One-in-five have posted a video of themselves online
  • Nearly four-in-ten have a tattoo
  • 70% say their tattoos are hidden beneath clothing
  • One-in-four have a piercing in some place other than an earlobe
  • Only about six-in-ten were raised by both parents
  • Millennials place parenthood and marriage far above career and financial success
  • But they aren’t rushing to the altar. Just one-in-five Millennials (21%) are married now, half the share of their parents’ generation at the same stage of life
  • As of 2006, more than a third of 18 to 29 year old women who gave birth were unmarried

The most negative connotation affiliated with Millennials is a sense of entitlement across settings. According to Ron Alsop, a contribtor to The Wall Street Journal, “the millennials were lavishly praised and often received trophies when they excelled, and sometimes when they didn't, to avoid damaging their self-esteem. They and their parents have placed a high premium on success, filling résumés with not only academic accolades but also sports and other extracurricular activities.”

At the doorstep of employment, "Their attitude is always 'What are you going to give me,'" says Natalie Griffith, manager of human-resource programs at Eaton Corp. "It's not necessarily arrogance; it's simply their mindset."

Tip #1: Focus on Unique Skill sets

Unlike previous generations, Millennials are the first to grow up with technology, multiple modes of instant communication and social media. At the turn of the century, Microsoft CEO Bill Gates encouraged America’s teachers to embrace the use of technology with the first generation to have always known of the Internet. These young people have always known of a personal computer in the home, 250+ channel TV, personal music players and mobile phones. Millennials expect to be connected to others and expect communication.

User access and awareness of technology can bring unanticipated benefits to the workplace. Younger employees can be creative thinkers and identify unique ways to build bridges with students, staff and families. School administrators should ask a candidate what role technology may play in relationship to their work. Simultaneously, school administrators need to be open to doing things differently as Millennials are likely to bring new methods to traditional educational experiences.

Tip #2: Recognize family life comes first

Kaye Foster-Cheek, vice president for human resources at Johnson & Johnson, described Millennials as expecting a flexible work routine to allow for their family and personal interests. "For this generation, work is not a place you go; work is a thing you do.”

Many within this generation do not begin their career with the intention of staying with the same employer over the next 30 years. Historically, school districts were able to offer a competitive salary and generous benefits package to influence a specialist’s decision to take or remain in a position. Unfortunately, state budgets and economic realities have influenced employee compensation school districts are able to offer. However, school administrators retain the ability to be flexible in the areas of professional development, personal/professional goals and work from home strategies.

Although some topics and questions are definitely off limits when considering someone for employment, it is reasonable to explore professional interests and personal needs to structure the most appealing beginning career opportunity. In addition, retaining a quality employee begins in the first interview. Mr. Aslop, contributor to the Wall Street Journal, described the key idea of Millennials wanting to define their own work experience in The Trophy Kids Grow Up: How the Millennial Generation is Shaking Up the Workplace. “Employers realize the millennials are their future work force, but they are concerned about this generation's desire to shape their jobs to fit their lives rather than adapt their lives to the workplace.”

Tip #3: Be direct about the challenges of an assignment and ask their strategy

Abandon traditional lines of interview questions. Millennials are well connected and well researched candidates. By the time they are walking into a job interview they have rehearsed accepted answers to traditional interview questions. Asking a candidate’s perceived strengths and challenges will likely result in a polished answer with limited additional information.

At the same time, unlike previous generations, this generation spent K-12 schooling followed by a sophisticated college experience problem-solving and teaming with others across settings and disciplines. They are well versed in considering a situation from many perspectives and exploring typical and atypical paths to arrive at a solution. A school administrator would benefit from asking open-ended questions related to their past experiences (Describe a situation in which you struggled to find a solution. What did you do to find resolution? Tell me about a time you worked in a team and what specifically, you brought to the table.)

This generation also craves specificity. Consider sharing the known challenges of the current assignment being explored. Summarize difficulties and ask a candidate what their thoughts are or what they might do in the situation. Does the candidate ask questions? Ask about other perspectives? Seem familiar with the subject? Millennials will appreciate the opportunity to demonstrate their personal approach and an administrator will gain better insight into a candidate’s thinking.

Tip #4: Talk less, listen more

School administrators are often tempted to “sell” their district or leadership to every candidate with whom they interview. A shortage of highly qualified candidates can make school administrators anxious to present in a positive light hoping to secure someone to fill a vacant position. Liz Ryan, founder of the online community Human Workplace and former Fortune 500 HR executive noted “It’s tempting to chatter on, in an effort to connect with the person across the desk, or to smooth over a silence while they decide how to answer a question. If you fight that urge, however, you’re likely to glean valuable information. The more you allow the interviewee to talk, the more you’ll see how her thought process works and whether she has that passion you’re looking for.”

The Wall Street Journal outlines that in addition to filling a vacancy, administrators “will benefit from this generation’s best and brightest, who possess significant strengths in teamwork, technology skills, social networking and multitasking.” Millinnials may present with a mindset of expectation. But an expectation for success often stems from an upbringing of working hard for a tangible payoff. “Smart managers will listen to their young employees’ opinions and give them some say in decisions.”

Tip #5: Be aware of generalizations... sort of

Obviously, no one should judge a book by their cover …or their generation. Individual candidates may present and behave in numerous ways. However, in a twist of irony on the individual perspective, this generation is more accepting of change and diversity than previous generations. The 2010 report by Pew Research confirms that these young professionals are typically more politically liberal, tolerant of differing family configurations and more open to change than their elders. Since the 2000 US Census, which allowed people to select more than one racial group, Millennials in abundance have asserted their right to have all their heritages respected, counted and acknowledged. The trend within this group is social acceptance and tolerance.

This social trend will support school district administrators seeking talented candidates. Individuals with disabilities need advocates and specialists that will focus on possibilities and not what others may have previously identified as barriers or limitations. This generation may be the first to bring multiple candidates to the interviewing table dreaming a bold and unique dream for the children they want to serve. And who wouldn’t want to hire that specialist?



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Tuesday, April 16th 2013
This is part of a continuing series of posts on therapy ideas to support assistants (SLPAs) and paraprofessionals in the schools in their work with students and their supervising SLPs.

Are you looking for books to include in your work on self-control? Here are a couple of my favorites that make for a great discussion with all kinds of groups:


SLPAs and paraprofessionals should always operate within the scope defined by state and national licensing organizations and should only conduct allowable tasks under the supervision of a speech-language pathologist.

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Monday, April 15th 2013

This is part of a continuing series of posts on therapy ideas to support assistants (SLPAs) and paraprofessionals in the schools in their work with students and their supervising SLPs.

Over the last several months, we have discussed how attention, executive function, and memory can be supported within speech/language therapy. These skills, along with this month’s focus on self-control, correlate highly with academic success and play an important role in the development of language skills at all levels. The impulsivity that is a defining feature of ADHD can interfere with learning behavior, as well as being a barrier to how students demonstrate acquired knowledge.  Self-control skills allow children to regulate themselves - their own emotions and actions. Read on for information about supporting self-control in students of all ages!

Preschool/EI populations

Young children practice self-control skills when playing games like Simon Says (you have to listen to all the words!) and Red Light - Green Light (you want to keep running!). In therapy, you can develop these skills by adding new twists to these listening games, having “red light” be the cue to go and “green light” be the cue to stop. Add music from David Kisor to make practicing self-control fun and memorable! Dr. Gwen Dewar provides evidence-based tips on teaching self-control, appropriate for professionals and parents alike.


School-Age

Elementary students often have speech and language goals around following directions. This is a skill combining receptive language, working memory, and self-control. Model and explicitly practice the verbal rehearsal required to remember a list of instructions. Talk with students about the distractions and barriers that can make it hard to follow directions in the classroom. Are there supports in the classroom to help them? The use of drawings, checklists, video, and other visuals can be effective in the speech room, and in the classroom as a support to all students.  


Adolescents

For older students, these skills are important for resisting distractions, planning ahead, and managing peer pressure and decisions in social situations. Model the self-talk that is involved with tackling a new assignment, resisting distraction, or solving a problem. Challenge students to estimate how long a given task will take them and schedule several tasks into a half hour. Were they accurate in their estimates? What about transition time or breaks? How do we account for those in our schedules? Learn more about fostering an understanding of time to support self-control and independent work habits in local Portlander Marydee Sklar’s course on the topic.

SLPAs and paraprofessionals should always operate within the scope defined by state and national licensing organizations and should only conduct allowable tasks under the supervision of a speech-language pathologist.

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Tuesday, March 19th 2013


Recent big news
 in the tech sector has people considering what it means to work from home. Can you be more productive? Does that make it worthwhile for employers? What are they losing when employees are working offsite? The CEO of Yahoo, herself a new mom, made it clear that she is prioritizing onsite collaboration and face to face interaction when she declared last week that all work-at-home employees would be required to relocate to Yahoo offices beginning in June.

So what does this have to do with education or speech-language pathology? Many school-based employees don’t have any work-at-home options to consider. You are either at school with kids or you aren’t working.

My job is the perfect mix. It includes blazing through my paperwork during my work-at-home time, getting my kid-fix with time in the classroom when I’m onsite, and feeding my professional soul through my peer group at The Hello Foundation.

This is my fourth year providing speech-language services to public schools through an innovative service delivery model we call Distance Service. Designed to fill the need for SLPs in locations where there are no local options, I work closely with one or more speech-language pathology assistants (in Oregon we have licensed SLPAs).

This year, I travel 5-6 hours to my remote location and spend 4 days there about 9 times/school year - almost once a month. While onsite, I am BUSY! I complete evaluations, I spend time in classrooms, collaborating and consulting with teachers and paraprofessionals, meet with parents, and make myself as visible and available as possible.

In between visits, I work out of my home office planning therapy, supervising my SLPA via skype and regular meetings, attending meetings via skype or conference call, complete all my written reports, and am available to staff by email, skype, or phone.

Supporters of Mayers’new policy argue that the higher productivity that comes with working from home is not worth the loss in creativity and craftsmanship. They suggest that you are sacrificing theideas and concepts that bubble up through spontaneous interaction.

I don’t know much about being a tech worker in Silicon Valley, and my experience as a telecommuting blogger and editor is limited, but I do know that working as a school-based SLP can be very isolating. Even when you are working onsite in a school, you are likely the only one in a building who does what you do. “Spontaneous interaction” is not spontaneous and may only happen after many years in the same building.

I know that the non-traditional schedule I keep has costs for the school district I serve. They don’t have an SLP onsite every week. And I, maybe more than anyone else, know that is a loss. But because my SLPA is scheduled to meet all the service minutes, I have the flexibility when I am onsite to be more present in classrooms, on the playground, and at the times and locations where our students are struggling. This actually makes me available to be more collaborative, more spontaneous than I ever was when I was wed to my weekly therapy schedule.

As unique as my assignment is, it is the group of specialists I work with through the Hello Foundation - themselves with assignments based locally and around the Northwest - that make the arrangement work.

Yahoo is a company in crisis, and Marissa Mayer is making a big change, turning her back on the practices that have allowed telecommuting to bloom over the last decade. While technology is not enabling Yahoo to be the company that Mayers wants it to be right now, that same technology just might be an answer for the special education crisis that exists in many rural and remote school districts - that of low quality or non-existent services for our neediest students.


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Thursday, March 14th 2013

4 Hidden Costs of Contract Services for SLPs

ABSTRACT

School administrators may need to secure private contract speech therapists to ensure adequate staffing for buildings. These services can have costs that are not readily apparent. This White Paper outlines five potential expenses related to contract staffing.

SUMMARY

School administrators are expected to recruit and ensure adequate staffing of speech pathologists for buildings and programs within their district. Speech pathologists have many options for work outside of school settings. In addition, the complex demands of working in the schools, limited peer collaboration (feelings of isolation) and limited financial prospects, many speech pathologists choose to work in alternative environments. These factors can result in shortages of speech pathologists to hire. To fill building needs, school administrators often rely on contract agencies to address short and long-­‐term needs within a school district.

Private contract services often present as financially daunting but there are additional costs that may not be readily apparent. This white paper outlines four potential hidden costs school administrators should be aware of when turning to contract services.

Hidden Cost #1: Being Prohibited from Retaining your SLP post-­contract as an employee

Contracting SLP services may be viewed as a potential recruitment resource. If a school district works with a speech pathologist on contract they have the opportunity to review their work and assess if they would be a good fit for their school district’s culture. With any new staff member, employee or contractor, the district makes a significant investment in training, security, and mentoring. With employees, that investment is made up for over the lifetime of a stable employee.

If a contracting SLP is viewed to be a good fit by school district leadership, ideally they would like to offer the SLP an employment position. Unfortunately, most contract agencies prohibit their SLPs from considering employment with a school district with whom they have recently worked. Some agencies require the equivalent of a headhunter’s fee to release the SLP from this mandate. Some fees to districts could equate to a year’s salary.

This no-­‐compete clause is not in the best interests of students but does provide a private company with protection from losing their potential labor pool. There are exceptions to this practice.

As a cost savings, school district administrators should work with agencies that would allow them to hire anyone with whom they have previously contracted, at no additional expense.

Hidden Cost #2: Not having influence on who may come once a contract is established

Unfortunately for school district leadership, contract agencies often establish a contract for services without first giving school district administration the option to meet and/or interview several speech pathologists to determine who may be the best fit for their educational community. Contract terms typically state that assigned SLPs will meet minimum qualifications and credentials. Beyond that, district leadership has little influence as to who may be assigned to their district.

Naturally, the majority of SLPs with appropriate credentials (typically ASHA CCCs) and state licensing can be counted on to ensure the SLP will be competent and capable. However, the hidden cost to districts in not being able to choose the contract SLP from a pool of candidates is losing the option to choose the most qualified SLP for the identified caseload. Also, the district may be handed a SLP just finishing school.

SLPs new to the field or only familiar with particular populations will require additional resources or training from the district to understand building or district expectations. Most importantly, the ultimate hidden cost is paid by students. Less experienced SLPs are simply not as efficient in identifying priorities and how to address them nor highly skilled in communicating with demanding parents.

As a cost savings, school district administrators should work with contract agencies that will allow district leadership to interview multiple candidates for any potential position.

Hidden Cost #3: When Your SLP is not providing Student-­Centered Intervention

Although an immediate district goal for contracting a SLP is to ensure students receive service, a hidden, yet significant, cost to districts may be the orientation of the service a student receives from the contract SLP. For example, the greatest objective a school-­‐based SLP should have is relating IEP goals and objectives to general education expectations. Intervention or therapy with the SLP should be strategy development that is structured to generalize to the student’s classroom. If these efforts are not typical practice for the contract SLP secured, the district may receive a great deal of pull-­‐out service with little progress in relationship to classroom expectations.

Student-­‐centered service that is focused on developing growth within the classroom requires not only the effort to work with a student (and a grasp of how service translates between environments) but a willingness and skill set to work collaboratively with classroom teachers to support and nurture their efforts with students with special needs. Unfortunately, it is possible to do an adequate job that results in progress on the IEP but still not see those skills generalized to classroom domains or school district standardized testing. This hidden cost is unfortunately paid directly by the student.

As a cost savings, school district administrators should work with contract agencies that can ensure their SLPs are familiar with and practice intervention or therapy with the intention of translating that into general education classroom results.

Hidden Cost #4: Teletherapy and the impact on the rest of your staff

In the last few years there have been increased opportunities for districts to utilize teletherapy (broadcasting a clinician into a school via video conferencing to work with students needing therapy). Teletherapy is specifically designed to support students in a 1:1 virtual environment. Research does support that teletherapy is a viable option to provide clients service and growth can be made. However, within a school district, this model can have a ripple of negative consequences not frequently advertised.

Teletherapists work directly with some of the students on the caseload one to one. However, students still need an adult present in the room at the school level to ensure adequate supervision. Professionally, even SLPs utilizing teletherapy will tell you that not all students needing service will be appropriate candidates for teletherapy. And at this time, evaluation cannot be done virtually. There are no comprehensive standardized test batteries that can be implemented online.

The result is contract SLPs may be able to serve some students but the balance of a building’s workload must then be shifted to remaining district SLPs already on staff. Current staff often see their own workload responsibilities increase as they become responsible for that assignment’s testing, paperwork, and meeting requirements. Adding additional responsibilities to a current employee can be cause for complaints by employee unions but also breed resentment among staff, ultimately leading them to seek another position elsewhere that better manages workload responsibilities equitably.

As a cost savings, school district administrators should work with contract agencies that place a SLP on-­‐site for a part of every month. Nothing can replace the value of on-­‐site, quality direction and consultation to support staff and general education teachers. Parents appreciate the opportunity to meet the SLP face-­‐to-­‐face in meetings and students can better understand the connection between their work in a virtual environment and expectations within their general education classroom.

Conclusion

All school districts have staffing needs at one time or another. However, not all contract agencies are created equally. School district administrators typically focus on immediate financial commitments when exploring contract services. Unfortunately, there are hidden costs, some of which are paid by students.

School district administrators should have a choice in whom they hire, an ability to retain desirable staff without the threat of a no-­‐compete clause, expect remediation to be student-­‐centered (generalizing to the classroom) and not be an imposition on other staff members.

Fortunately, school districts can improve their situation by working with contract agencies that share a student-­‐centered approach.

To download a full PDF version, click here.

Resources

ASHA Community, SLP Private Practice, Discussion Groups, 2013

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